Shipping policy
Last updated: September 20, 2026
At Practically Nursing, we know you have shifts to work and packages to wait for. We do our best to get your order processed and on its way as quickly as possible.
This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.
SECTION 1 — ORDER PROCESSING
Orders are processed after payment has been successfully received.
Because many of our products are made and prepared specifically for each order, processing times may vary depending on the product and order volume.
Estimated processing time: 2–7 business days.
Processing times are estimates and may be longer during holidays, product launches, promotions, or periods of unusually high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Please note that the processing period is separate from the shipping and delivery period.
SECTION 2 — SHIPPING AND DELIVERY
We currently ship to destinations available at checkout, including Canada and the United States.
Estimated delivery times depend on your destination, shipping method, carrier, and other factors.
Typical delivery estimates are:
Canada: 3–8 business days after processing
United States: 3–8 business days after processing
These are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary due to carrier delays, weather, customs processing, holidays, peak shipping periods, or circumstances outside our reasonable control.
SECTION 3 — SHIPPING RATES
Shipping costs are calculated and displayed at checkout based on your order, destination, and available shipping options.
Available shipping methods and rates may vary by product and destination.
From time to time, we may offer promotional or free shipping. Any applicable shipping promotion will be subject to the terms displayed at the time of purchase.
SECTION 4 — TRACKING
When tracking is available for your order, tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking information to update after your order has been shipped.
Tracking information may initially show limited activity while the package is being transferred between processing facilities or shipping carriers.
Once a package has been handed over to the shipping carrier, delivery timing and tracking updates may be outside our direct control.
SECTION 5 — MULTIPLE ITEMS AND SEPARATE SHIPMENTS
If your order contains multiple products, items may occasionally be shipped separately.
This can happen when products require different processing times, are prepared at different facilities, or are shipped using different services.
If your items arrive in separate packages, you may receive multiple shipping confirmation emails and tracking numbers.
You will not be charged additional shipping simply because an order is divided into multiple shipments unless otherwise stated at checkout.
SECTION 6 — SHIPPING ADDRESS
Please carefully review your shipping address before completing your order.
We are not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at practicallynursing@outlook.com.
We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
SECTION 7 — DELAYED OR LOST PACKAGES
If your tracking information shows that a package is delayed, please allow additional time for the carrier to complete delivery.
If a package appears to be lost, please contact us at practicallynursing@outlook.com with your order number and tracking information.
We will work with you and the applicable shipping carrier to determine the next steps.
Once an order has been transferred to the shipping carrier, we cannot guarantee delivery dates or control carrier delays.
SECTION 8 — DAMAGED PACKAGES
If your package arrives damaged, please contact us as soon as possible at practicallynursing@outlook.com.
Please include:
- Your order number
- A description of the damage
- Photos of the package
- Photos of the damaged product
Do not dispose of the damaged product or packaging until we have provided further instructions, as they may be required to investigate the issue.
Damaged, defective, or incorrect items may be eligible for a replacement, exchange, or refund in accordance with our Return & Refund Policy.
SECTION 9 — INTERNATIONAL ORDERS, CUSTOMS AND IMPORT FEES
For orders shipped outside Canada, including orders shipped to the United States, additional customs duties, taxes, import fees, brokerage charges, or other fees may apply.
These charges are determined by the destination country and are generally the responsibility of the customer unless otherwise stated at checkout.
Practically Nursing does not control customs decisions, processing times, or fees imposed by government authorities or carriers.
Customers are responsible for ensuring that their order can legally be imported into the destination country.
SECTION 10 — DELIVERY ISSUES
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at practicallynursing@outlook.com.
When contacting us, please provide your:
- Order number
- Full name
- Shipping address
- Tracking number, if available
- Any relevant information about the delivery issue
We will review the order and help determine the appropriate next steps.
SECTION 11 — SHIPPING AND RETURNS
Shipping charges may be refundable depending on the reason for the return.
For information about returns, refunds, exchanges, damaged products, and incorrect items, please review our Return & Refund Policy.
SECTION 12 — CONTACT
Questions about shipping or your order?
We’re happy to help.
Practically Nursing
Email: practicallynursing@outlook.com
Please include your order number when contacting us about an existing order so we can help you more quickly.
Because nobody needs another problem after a long shift.