Refund policy

Last updated: September 20, 2026

At Practically Nursing, we want you to be happy with your order. If something isn’t quite right, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be:

• Unworn and unused
• Unwashed
• In the same condition that you received it
• Free from stains, damage, odors, or signs of wear
• With original tags attached, where applicable
• In its original packaging, where applicable

You’ll also need your receipt, order number, or other proof of purchase.

How to Start a Return

To start a return, contact us at practicallynursing@outlook.com with your order number, the item you would like to return, and the reason for your return.

Please contact us before sending anything back. Returns sent without first requesting a return may not be accepted.

If your return is approved, we’ll provide you with the return instructions and let you know where to send your package.

Return address:
Depending on the reason for your return, we may provide a return shipping label or the customer may be responsible for return shipping costs.

You can always contact us at practicallynursing@outlook.com if you have questions about your return.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at practicallynursing@outlook.com so we can review the issue and make it right.

Please include your order number and clear photos of the item and packaging, if applicable.

Do not send the item back until we have reviewed the issue and provided return instructions.

Depending on the situation, we may offer a replacement, exchange, or refund.

Exceptions and Non-Returnable Items

Some items may not be eligible for return, including:

• Personalized or customized products
• Special-order products
• Items marked as final sale
• Gift cards
• Products that have been worn, washed, altered, damaged, or otherwise used

Any applicable return restrictions will be noted on the product page or at checkout.

If you’re unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

Need a different size? We understand. Sometimes the first size isn't the right one.

The fastest way to get the item you want is generally to return the original item and place a new order for the correct size or product once your return has been accepted.

If you would prefer an exchange, contact us at practicallynursing@outlook.com. Exchanges may depend on product availability.

Shipping Costs

Original shipping costs may be refundable depending on the reason for the return.

If you received an incorrect, damaged, or defective item, we may cover the applicable return shipping costs.

For returns due to a change of mind, incorrect size selection, or personal preference, the customer may be responsible for return shipping costs.

Unless otherwise stated, original shipping costs are non-refundable.

Order Changes and Cancellations

Need to change or cancel your order? Contact us as soon as possible.

We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned items must be in the same condition in which they were received, including being unworn and unused, with applicable tags and original packaging.

This right is subject to applicable legal exceptions.

Refunds

Once we receive your return, we’ll inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may need additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at practicallynursing@outlook.com.

Questions?

We know returns aren't exactly the most exciting part of shopping, so if you have a question, just ask.

Email: practicallynursing@outlook.com
Brand: Practically Nursing