Shipping and Returns

SHIPPING

We know you have shifts to work and packages to wait for. Here’s everything you need to know about getting your Practically Nursing order from us to you.

Where do you ship?

We currently ship across Canada and the United States.

Shipping options and costs are calculated at checkout based on your delivery address and the available shipping methods.

How long will my order take to arrive?

Shipping times vary depending on the shipping provider, destination, and shipping method selected at checkout.

Once your order has been processed and shipped, you’ll receive a shipping confirmation with tracking information so you can follow your package’s journey.

Please note that delivery estimates are provided by the shipping carrier and may vary.

Can I track my order?

Yes!

Once your order ships, tracking information will be sent to the email address provided with your order.

You can use the tracking information to follow your package directly through the shipping provider.

My order is taking longer than expected. What should I do?

Start by checking your tracking information for the latest update.

If your package appears to be significantly delayed, or you have concerns about your delivery, contact us with your order number and tracking information. We’ll do our best to help.

What if I entered the wrong shipping address?

Contact us as soon as possible.

If your order has not yet been processed, we’ll do our best to update the address. Once an order has been shipped, we may not be able to make changes.

Please double-check your shipping information before placing your order. Future-you will appreciate it.

Will I have to pay duties or customs fees?

Orders shipped to the United States may be subject to applicable customs duties, taxes, or other import fees.

Any applicable fees that are not collected at checkout may be the responsibility of the customer.

RETURNS & EXCHANGES

We want you to love your Practically Nursing gear. If something isn't quite right, we're here to help.

What is your return policy?

We accept eligible returns within 30 days of delivery.

To be eligible for a return, items must be unworn, unwashed, and in their original condition.

Some products may be excluded from returns or designated as final sale. Any applicable exclusions will be identified on the product page.

How do I start a return?

Contact us through our Contact page before sending anything back.

Please include:

• Your order number
• The item(s) you'd like to return
• The reason for your return

We’ll review your request and provide you with the next steps.

Can I exchange an item for another size?

Yes, exchanges may be available depending on the product and available inventory.

Contact us before sending your item back so we can confirm whether the requested size or product is available and help you through the exchange process.

What if I received the wrong item?

That shouldn't happen.

If you received an incorrect item, contact us as soon as possible with your order number and a photo of the item you received. We’ll review the issue and help make it right.

What if my order arrives damaged or defective?

We’re sorry. Nobody needs another problem after a long shift.

Contact us as soon as possible with your order number and clear photos of the damaged or defective item and packaging.

We’ll review the issue and determine the appropriate next steps.

Are sale or promotional items returnable?

Return eligibility may vary for sale, clearance, or promotional items.

Please check the terms associated with the specific product or promotion before purchasing.

Are shipping costs refundable?

Shipping costs may be refundable depending on the reason for the return.

Please contact us before returning your order so we can review your specific situation and let you know what applies.

How long does it take to receive my refund?

Once your return has been received and approved, your refund will be processed.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.